Cancelation Policy

Our goal is to provide exceptional services in a timely manner. In order to do so, we have a very strict cancelation/change policy. This policy enables us to better utilize all available appointment times and client requests. It is also a professional policy designed to create the high level of mutual respect and personal responsibility necessary for healing and transformative work.

We require 48-hours notice to cancel/reschedule appointments

Strictly enforced, no exceptions, including Covid-19 related reasons
Please consider this policy when scheduling an appointment.
Please refrain from disputing the cancelation policy.

A credit card is required to schedule all appointments
By booking your appointment, you agree to your credit card being charged the full amount in the event you late-cancel or miss your appointment.

Changes within the cancelation window:

In the event of a last-minute need to reschedule:

Call/text our business cell immediately: 512-265-6333

*Our commitment: We completely understand that unexpected events happen. If there is a need to reschedule within the 48 hour window, we will do our best to fill your spot with someone from our waitlist. If the spot is filled, you will not be charged. If the spot stays empty, you will be charged the full amount.

Waitlist:

Call/text: 512-265-6333 (business cell)

If your schedule is unreliable or if you know there is a possibility of not keeping an appointment, understand the risk in booking your session. You are always welcome to be added to the waitlist for last minute availability to avoid being charged for a missed appointment.

Missed Appointments/No-Shows:

If you miss your scheduled appointment for any reason, your credit card will be charged the full amount. No exceptions

Tardiness/Late to Appointments:

You are required to arrive at least 5-10 minutes early to all appointments.

Your appointment starts on your scheduled time. If you are at all late, your session time will be shortened accordingly. Please keep in mind, a shortened or rushed session does not offer the same results as a full, relaxed treatment.
Clients arriving 20+ minutes late are considered a no-show and will be charged full amount.
Clients arriving 10 minutes late for a sauna will be considered a no-show.

How to Cancel/Change Your Appointment:

Three ways:

Click the link in the email/text you received at the time of booking. This takes you directly to the online booking portal and the upcoming scheduling calendar.
Go directly to the main page of the booking portal, click the “Sign In” tab in the top right, and it will ask for your cell phone number, send you a code, and then you’ll have access to your upcoming appointments. You can change/book directly.
We ask that you try to navigate the scheduler on your own, but if you still have difficulties, please text/call the business cell directly 512-265-6333

No email cancelations/reschedules accepted.
Earlier notification is greatly appreciated if you know you’ll need to reschedule as it gives another client access to timely care.

“As a wellness practitioner, I walk my talk. I prioritize my own wellness and livelihood as much as I recommend my clients do for themselves. Last minute cancellations significantly affect my ability to thrive. Since I often become a trusted advocate, friend and ally for my client’s healing and life journey, it is important that I set direct policies around the professional container that I am offering with my services.”

Juanita Watson/Founder